Privacy Policy – Streamstay Limited trading as Cuecare

1. Data Retention Clause

How Long We Keep Your Personal Data

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

Contact Form Submissions: We retain contact form enquiries for 24 months for customer service purposes, unless you request earlier deletion.

Customer Account Data: If you create an account, we keep your information for as long as the account is active.

Financial/Transaction Data: For legal and tax purposes, we retain information related to purchases (name, address, contact info) for 6 years following the end of the tax year in which the transaction occurred.

Marketing Data: We keep your email address for marketing purposes until you unsubscribe or “opt-out,” at which point we will move your details to a “suppression list” to ensure we do not contact you again.

2. Cookies & Tracking Clause

Cookies and Similar Technologies
Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use the following types of cookies:

Strictly Necessary Cookies: These are required for the operation of our website (e.g., enabling you to log into secure areas).

Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and see how they move around our website. This helps us improve the way our website works (e.g., ensuring users find what they are looking for easily).

Functionality Cookies: These are used to recognise you when you return to our website, enabling us to personalise our content for you (e.g., your choice of language).

Targeting/Marketing Cookies: These record your visit to our website, the pages you have visited, and the links you have followed. We use this to make our website and advertising more relevant to your interests.

Managing Cookies: You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.

Contacting Us About Your Data
If you have any questions about this Privacy Policy or wish to exercise your legal rights regarding your personal data, please contact our Data Privacy Lead at: privacy@cuecare.co.uk

Postal Address: ℅ Morris Wheeler Churchill 1 Pond Lane, Bentfield Road, Stansted, Essex, England, CM24 8JG

ICO Registration
Streamstay Limited trading as Cuecare is registered as a data controller with the Information Commissioner’s Office (ICO) in the UK.

Registration Number: ZB012300

Our registration confirms our commitment to processing personal data in accordance with the UK GDPR, the Data Protection Act 2018, and the Data (Use and Access) Act 2025. You can verify our registration by searching the ICO Data Protection Register.